Queensland Drones is Committed to Your Privacy
See special privacy information for European Union GDPR visitors.
Although drones are often considered by some as an invasion of privacy, here at Queensland Drones we have a commitment to maintaining the privacy of our customers and the public in the course of completing our aerial imaging projects. We don’t go around peering through windows or looking down on peoples’ backyards, because that’s not right. In fact, we operate a job assessment system which includes a privacy protection assessment for every aerial project we undertake.
As we fly our aerial imaging missions, we may incidentally collect images and data about properties neighbouring that of our client. Where this imagery is not critical to the client’s needs, we will delete it from our records entirely. Where it is passed on to the client, we ask that they take care to protect your privacy in their use of that imagery. We also collect telemetry data from our aircraft, but this contains no personal information.
But what about when you use our website?
In the normal course of using our website we try not to collect any personally identifying information unless you offer it through completion of an online form. In this case, your personally identifiable information is protected through our use of an SSL security certificate on our website, which means any information you enter into a form is encrypted as it is sent between our website and our enquiry email system. Look for the lock in the URL bar above to confirm that our SSL security is in operation.
When we collect personally identifiable information from you through our website, we only collect what we need to respond to your enquiry, nothing more. We don’t store that information in a database unless you become a paying customer, in which case we store your contact details in our online accounting system. For more information about how your data is protected in our online accounting system, visit https://www.zoho.com/privacy.html.
We do use what are called “cookies” to gather anonymous data about how you and others use our website (as do 99% of all websites on the internet). These are known as “session cookies” and only last for the time you’re on our website. The data they collect helps us understand what’s working and what’s not as you use our website, so we can keep improving it. Please have a look at your web browser “help” page to see how you can manage cookie settings. Our website cookies collect information about your location, the type of web browser and device you used to access our website, the computer operating system you use and the IP address of the ISP you used to connect to our site.
We may use and aggregate the data we collect from our website to better understand how our site is being used and to better target our information to your specific needs. We do not provide your data to any third party and we would never use it to send you unwanted communications.
When you complete a form on our website, you are authorising us to use the information provided in that form to understand and respond to your enquiry by email, by phone or both. We are not in the business of compiling and selling information, but we may in some cases need to provide some of your details to our trusted partners and consultants in the ordinary course of business to better respond to your enquiry.
In rare circumstances, we may be compelled to provide your information or data to government agencies as required by federal or state law, or by an order of a court or law enforcement agency. We reserve the right to disclose information as necessary to protect ourselves or others from fraudulent, abusive, unlawful or otherwise inappropriate use of our website or email systems; to investigate and defend ourselves against third-party claims or allegations; to protect the security or integrity of our online systems; or to protect the rights, property, security, and/or safety of other users or third-parties.
International visitors and customers
Our website is hosted in Singapore and managed in Australia. If you are visiting from another region which has laws governing the collection and use of information which differ from those in Australia, please be aware that we are collecting your data in Singapore and transferring it to Australia, which may not have equivalent data protection systems to those in your jurisdiction.
Queensland Drones is committed to safeguarding your privacy. Contact us at [email protected] if you have any questions or problems regarding the use of your Personal Data and we will gladly assist you.
Table of Contents
- Definitions used in this Policy
- Data protection principles we follow
- What rights do you have regarding your Personal Data
- What Personal Data we gather about you
- How we use your Personal Data
- Who else has access to your Personal Data
- How we secure your data
- Information about cookies
- Contact information
Personal Data – any information relating to an identified or identifiable natural person.
Processing – any operation or set of operations which is performed on Personal Data or on sets of Personal Data.
Data subject – a natural person whose Personal Data is being Processed.
Child – a natural person under 16 years of age.
We/us (either capitalized or not) – Queensland Drones
Data Protection Principles
We promise to follow the following data protection principles:
- Processing is lawful, fair, transparent. Our Processing activities have lawful grounds. We always consider your rights before Processing Personal Data. We will provide you information regarding Processing upon request.
- Processing is limited to the purpose. Our Processing activities fit the purpose for which Personal Data was gathered.
- Processing is done with minimal data. We only gather and Process the minimal amount of Personal Data required for any purpose.
- Processing is limited with a time period. We will not store your personal data for longer than needed.
- We will do our best to ensure the accuracy of data.
- We will do our best to ensure the integrity and confidentiality of data.
Data Subject’s rights
The Data Subject has the following rights:
- Right to information – meaning you have to right to know whether your Personal Data is being processed; what data is gathered, from where it is obtained and why and by whom it is processed.
- Right to access – meaning you have the right to access the data collected from/about you. This includes your right to request and obtain a copy of your Personal Data gathered.
- Right to rectification – meaning you have the right to request rectification or erasure of your Personal Data that is inaccurate or incomplete.
- Right to erasure – meaning in certain circumstances you can request for your Personal Data to be erased from our records.
- Right to restrict processing – meaning where certain conditions apply, you have the right to restrict the Processing of your Personal Data.
- Right to object to processing – meaning in certain cases you have the right to object to Processing of your Personal Data, for example in the case of direct marketing.
- Right to object to automated Processing – meaning you have the right to object to automated Processing, including profiling; and not to be subject to a decision based solely on automated Processing. This right you can exercise whenever there is an outcome of the profiling that produces legal effects concerning or significantly affecting you.
- Right to data portability – you have the right to obtain your Personal Data in a machine-readable format or if it is feasible, as a direct transfer from one Processor to another.
- Right to lodge a complaint – in the event that we refuse your request under the Rights of Access, we will provide you with a reason as to why. If you are not satisfied with the way your request has been handled please contact us.
- Right for the help of supervisory authority – meaning you have the right for the help of a supervisory authority and the right for other legal remedies such as claiming damages.
- Right to withdraw consent – you have the right withdraw any given consent for Processing of your Personal Data.
Data we gather
Information you have provided
This might be your e-mail address, name, billing address, home address etc – mainly information that is necessary for delivering you a product/service or to enhance your customer experience with us. We save the information you provide us with in order for you to comment or perform other activities on the website. This information includes, for example, your name and e-mail address.
Information automatically collected about you
This includes information that is automatically stored by cookies and other session tools. For example, your IP address, which pages you visited, etc. This information is used to improve your customer experience. When you use our services or look at the contents of our website, your activities may be logged.
Information from our partners
We may gather information from our trusted partners with confirmation that they have legal grounds to share that information with us. This is either information you have provided them directly with or that they have gathered about you on other legal grounds.
How we use your Personal Data
We use your Personal Data in order to:
- provide our service to you. This includes for example replying to your enquiry or quote request; providing you with other products and services you have requested; communicating and interacting with you; and notifying you of changes to any services.
- enhance your customer experience;
- fulfil an obligation under law or contract;
We only use your Personal Data on legitimate grounds and/or with your consent. We try not to retain personally identifying data on our website for any length of time (only until we have responded to your enquiry).
On the grounds of entering into a contract or fulfilling contractual obligations, we Process your Personal Data for the following purposes:
- to identify you;
- to provide you a service or to send/offer you a product;
- to communicate either for sales or invoicing;
On the ground of legitimate interest, we Process your Personal Data for the following purposes:
- to send you personalized offers (from us and/or our carefully selected partners);
- to administer and analyse our client base (purchasing behaviour and history) in order to improve the quality, variety, and availability of products/ services offered/provided;
- to conduct questionnaires concerning client satisfaction;
As long as you have not informed us otherwise, we consider offering you products/services that are similar or same to your purchasing history/browsing behaviour to be our legitimate interest.
With your consent we Process your Personal Data for the following purposes:
- to send you newsletters and campaign offers (from us and/or our carefully selected partners);
- for other purposes we have asked your consent for;
We Process your Personal Data in order to fulfil obligation rising from law and/or use your Personal Data for options provided by law. We reserve the right to anonymise Personal Data gathered and to use any such data. We will use data outside the scope of this Policy only when it is anonymised. We save your billing information and other information gathered about you for as long as needed for accounting purposes or other obligations deriving from taxation law, but not longer than seven years.
We might process your Personal Data for additional purposes that are not mentioned here, but are compatible with the original purpose for which the data was gathered. To do this, we will ensure that:
- the link between purposes, context and nature of Personal Data is suitable for further Processing;
- the further Processing would not harm your interests and
- there would be appropriate safeguard for Processing.
We will inform you of any further Processing and purposes.
Who else can access your Personal Data
We do not share your Personal Data with strangers or marketing companies. Personal Data about you is in some cases provided to our trusted partners in order to make providing the service to you possible. We share your data with:
Our business partners:
- BAAM Tech Ltd
We may disclose your Personal Data to third parties or public officials when we are legally obliged to do so. We might disclose your Personal Data to third parties if you have consented to it or if there are other legal grounds for it.
How we secure your data
We do our best to keep your Personal Data safe. We use safe protocols for communication and transferring data (such as HTTPS). We use anonymising and pseudonymising where suitable. We monitor our systems for possible vulnerabilities and attacks. We remove the data provided in forms from our website as quickly as possible (we only store them temporarily in case of disruption to email services).
Even though we try our best we can not guarantee the security of information. However, we promise to notify suitable authorities of data breaches. We will also notify you if we become aware of any threat to your rights or interests. We will do everything we reasonably can to prevent security breaches and to assist authorities should any breaches occur.
We do not intend to collect or knowingly collect information from children. We do not target children with our services.
Cookies and other technologies we use
A cookie is a tiny text file stored on your computer. Cookies store information that is used to help make sites work. Only we can access the cookies created by our website. You can control your cookies at the browser level. Choosing to disable cookies may hinder your use of certain functions.
- Necessary cookies – these cookies are required for you to be able to use some important features on our website, such as logging in. These cookies don’t collect any personal information.
- Functionality cookies – these cookies provide functionality that makes using our service more convenient and makes providing more personalised features possible. For example, they might remember your name and e-mail in comment forms so you don’t have to re-enter this information next time when commenting.
- Analytics cookies – these cookies are used to track the use and performance of our website and services
- Advertising cookies – these cookies are used to deliver advertisements that are relevant to you and to your interests. In addition, they are used to limit the number of times you see an advertisement. They are usually placed to the website by advertising networks with the website operator’s permission. These cookies remember that you have visited a website and this information is shared with other organisations such as advertisers. Often targeting or advertising cookies will be linked to site functionality provided by the other organisation.
You can remove cookies stored in your computer via your browser settings. Alternatively, you can control some 3rd party cookies by using a privacy enhancement platform such as optout.aboutads.info or youronlinechoices.com. For more information about cookies, visit allaboutcookies.org.
European Data Protection Supervisor
Art 29 WP Member: Mr Giovanni BUTTARELLI, European Data Protection Supervisor
Last modification was made May 1, 2019.